1 - 2 Business Days
In Stock Items
If the buyer faces any problem with the product, he/she will have the option to use the return policy as specified by the supplier.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can return a product within 7 days from the date of purchase if it meets the eligibility.
To start a return, you can contact us at fireflyoman [at] gmail.com. If your return is accepted, we’ll send you instructions on how to return your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or via local bank transfer. Please remember it can take some time for your bank or credit card company to process and post the refund.
Any query or issue that you may possibly have while shopping on Firefly is taken care. You can get support almost immediately over phone or Once you log onto your Firefly account, the page shows you your recent orders and let you report any issue. You can raise your query via a simple text message. The app also has a chat option to ensure that your queries and issues are taken care of.
Similarly, there are other ways to contact us to assist you and to make your shopping experience hassle-free. You can contact us between 9am to 9pm and get a satisfactory solution to your queries and issues within a couple of hours.
Phone: 9150 9150 (9am - 9pm)
We love to hear from our happy, angry and disappointed customers! Write us.