All across Muscat
If the buyer faces any problem with the product, he/she will have the option to use the return policy as specified by the supplier on the invoice.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fireflyoman [at] gmail.com. If your return is accepted, we’ll send you instructions on how to return your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like storage devices and personal care goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any query or issue that you may possibly have while shopping on Firefly is taken care. You can get support almost immediately over phone or Once you log onto your Firefly account, the page shows you your recent orders and let you report any issue. You can raise your query via a simple text message. The website also has a chat option to ensure that your queries and issues are taken care of.
Similarly, there are other ways to contact us to assist you and to make your shopping experience hassle-free. You can contact us between 9am to 9pm and get a satisfactory solution to your queries and issues within minutes.
Phone: 9150 9150 (9am - 9pm)
We love to hear from our happy, angry and disappointed customers! Write us.